Common HaloPSA Troubleshooting steps
Unable to proceed, the authorization server shows incorrect
The Authorization server requires a forward slash "/" at the end of the URL. Update the URL to include the forward slash and press connect again.
https://domain.halopsa.com/auth/
Set up my API key, but it won't connect.
When setting the permissions for the API key, if you select all the options for the agent that is logging in, it will not work.
Halo Connected, but the integration is still pending
If you do not have any active recurring agreements in your PSA, the integration cannot go to an active state. You can try again as soon as there are active agreements with usage, usually after the 1st of the month.