--- title: Service Bundle Best Practices with ConnectWise Manage description: Maximizing Profit Margins and Service Delivery through Effective Billing Practices for MSPs. --- [Skip to content](https://kb.mspcentric.io/dnsfilter/manage-service-bundle-management#main-content) English Show submenu for translations [Customer portal](https://support.mspcentric.io/tickets-view?hsLang=en) ![dnsfilter-white.png\]](https://kb.mspcentric.io/hs-fs/hubfs/dnsfilter-white.png?height=40&name=dnsfilter-white.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.mspcentric.io/tickets-view) - [DNSFilter KB](https://help.dnsfilter.com/) [DNSFilter KB](https://help.dnsfilter.com/) PSA Integration Documentation - There are no suggestions because the search field is empty. 1. [DNSFilter PSA Integration KB](https://kb.mspcentric.io/dnsfilter?hsLang=en) 2. [FAQs and Resources](https://kb.mspcentric.io/dnsfilter/faqs-and-resources?hsLang=en) 3. [PSA Service Bundle Contract Management](https://kb.mspcentric.io/dnsfilter/faqs-and-resources?hsLang=en#psa-service-bundle-contract-management) # Service Bundle Best Practices with ConnectWise Manage ## Maximizing Profit Margins and Service Delivery through Effective Billing Practices for MSPs. This guide aims to address potential pitfalls that may arise when MSPs resell service bundles or packages without thoroughly examining their tech stack. If left unchecked, this could lead to subpar service delivery and reduced profit margins. To avoid such outcomes, it is crucial to follow billing best practices. This includes configuring recurring agreements and breaking down service components for more comprehensive financial reporting and management. By conducting audits and ensuring compliance, you can mitigate the risks and maximize your success. ![nb-flow-march2023](https://kb.mspcentric.io/hs-fs/hubfs/Knowledge%20Base%20Import/nb-flow-march2023-Oct-07-2024-09-36-16-2499-PM.png?width=688&height=317&name=nb-flow-march2023-Oct-07-2024-09-36-16-2499-PM.png) ### Breakout Component Services in ConnectWise Manage The services that are added to a Service Bundle or Comprehensive Package are called component services or add-on services. These services are typically included in the Cost of Goods Sold (COGS). To gain better financial visibility and identify any shortcomings in your tech stack, it is recommended to separate all managed services and COGS. You can achieve this by following the steps below and generate a consolidated invoice template in ConnectWise PSA. This will allow you as an MSP to have a clearer and more detailed view of your profit and revenue margins, while presenting a more refined invoice template that won't confuse your clients. 1. Navigate to **Finance** \> **Agreements**. 2. Select an agreement. 3. Click the **Additions** tab. 4. Click the plus icon or click actions **Add Multiple Products** to add additions to the agreement. Add an addition for each of your add-on services that are included in your service bundle or package. If you have not already created a product for these add-on services or COGS, please refer to [Product Setup - Products - ConnectWise](https://docs.connectwise.com/ConnectWise_Documentation/040/015/010/010). 5. Select add-on additions (COGS) and click actions **Update Unit Price** and enter 0. We want to zero these out, so the price is not rolled up into the invoice group, that we will apply in the following steps. 6. Continue on the following steps, to associate the service bundle or package (revenue) and add-on services (COGS) to an **Invoice Group**. ![](https://kb.mspcentric.io/hubfs/Knowledge%20Base%20Import/image-png-Mar-17-2023-10-48-04-1616-PM-2.png) **Note** every active agreement addition within ConnectWise Manage will be synced. This way, you can sync vendor usage across, audit and review & approve your service bundle and all underlying components. **Note** the **Product Type** enables additional classification of a product in ConnectWise Manage. Please refer to the [Product Type Setup Table](https://docs.connectwise.com/ConnectWise_Documentation/090/020/130/030) for complete details.  This field is used to identify what type of product you want to create in the QuickBooks® or Microsoft Office Accounting item list. Each item type has different characteristics. If the product type is set to Inventory, you must make sure the GL mapping for these products have the Account, COGs, and Inventory Asset account populated. You can set these accounts on the [GL Accounts Setup Table](https://docs.connectwise.com/ConnectWise_Documentation/090/020/080/020). **Tip** set up the product types to match the cross references. Set up one product type for Inventory, Non-inventory, Other Charge, and Service. This way, when you look at the product you can quickly choose what type of item you want to create in the accounting package. The Product Type cross reference drop-down will not be available unless you have the direct transfer option selected on the [Accounting Package Setup Table](https://docs.connectwise.com/ConnectWise_Documentation/090/020/080/010). #### Create Invoice Groups in ConnectWise Manage Invoice groups must be created in ConnectWise Manage before you can use them in Sell. You can control what details display on the invoice using the Show Price check box and Show Sub Items check box. Refer to [Invoice Group](https://docs.connectwise.com/ConnectWise_Documentation/040/015/010#Invoice_Group)in the Manage documentation for additional information.  1. Navigate to **Procurement** \> **Product Catalog**. 2. Click the **Invoice Group** tab. 3. Click the plus icon to add a new group. 4. Enter an ID for the group to help you identify the group. For example, "Workstation Maintenance". This label displays at the top of your groups on the Prepare Content screen, on quotes, and on invoices. 5. Select the **Show Price** check box to display line item prices on the invoice. This setting does not control how items appear on the invoice. 6. Select the **Show Sub Items** check box to display line item descriptions on the invoice. This setting does not control how items appear on the invoice. 7. Click **Save**. 8. Generate the customer invoice and modify the name and description of the product in the Invoice Grouping feature. Additionally, enable or disable the Invoice Group settings as needed. ![](https://kb.mspcentric.io/hubfs/Knowledge%20Base%20Import/image-png-Mar-17-2023-10-56-52-2641-PM-2.png) ![](https://kb.mspcentric.io/hubfs/Knowledge%20Base%20Import/image-png-Mar-17-2023-10-56-38-8549-PM-2.png) - [Getting Started](https://kb.mspcentric.io/dnsfilter/getting-started?hsLang=en#main-content) - [Quick Start Guide](https://kb.mspcentric.io/dnsfilter/getting-started?hsLang=en#quick-start-guide) - [Connecting Your PSA](https://kb.mspcentric.io/dnsfilter/getting-started?hsLang=en#connecting-your-psa) - [Billing Reconciliation](https://kb.mspcentric.io/dnsfilter/billing-reconciliation?hsLang=en#main-content) - [Reconciling Service Usage to your PSA](https://kb.mspcentric.io/dnsfilter/billing-reconciliation?hsLang=en#reconciling-service-usage-to-your-psa) - [Auto-Reconcillation](https://kb.mspcentric.io/dnsfilter/billing-reconciliation?hsLang=en#auto-reconcillation) - [Settings and Features](https://kb.mspcentric.io/dnsfilter/billing-reconciliation?hsLang=en#settings-and-features) - [FAQs and Resources](https://kb.mspcentric.io/dnsfilter/faqs-and-resources?hsLang=en#main-content) - [FAQs](https://kb.mspcentric.io/dnsfilter/faqs-and-resources?hsLang=en#faqs) - [Troubleshooting](https://kb.mspcentric.io/dnsfilter/faqs-and-resources?hsLang=en#troubleshooting) - [Other Resources](https://kb.mspcentric.io/dnsfilter/faqs-and-resources?hsLang=en#other-resources) - [PSA Service Bundle Contract Management](https://kb.mspcentric.io/dnsfilter/faqs-and-resources?hsLang=en#psa-service-bundle-contract-management) [![MSPCentric\_logo\_light-2](https://kb.mspcentric.io/hs-fs/hubfs/MSPCentric_logo_light-2.webp?width=155&height=30&name=MSPCentric_logo_light-2.webp "MSPCentric_logo_light-2")](https://www.mspcentric.io?hsLang=en) Copyright © 2026, MSPCentric