---
title: Autotask PSA Alerts Permission Setup
description: Follow our guide below to setup the necessary permissions to use the Alerts module with the SonicWall app
---

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1. [SonicWall PSA Integration KB](https://kb.mspcentric.io/sonicwall?hsLang=en)
2. [Alert to Ticket](https://kb.mspcentric.io/sonicwall/alert-to-ticket?hsLang=en)

# Autotask PSA Alerts Permission Setup

## Follow our guide below to setup the necessary permissions to use the Alerts module with the SonicWall app

### Setting Up Permissions

Log in to Autotask.

Navigate to **Admin** \> **Company Settings & Users** \> **Resources/Users (HR)** \> **Security Levels**.

Copy a new **Security Level** with the following permissions to set up alerts:

- Add to the Service Desk **Tickets View**, **Add** and **Edit** Permissions

 

![Screenshot 2026-06-15 140253](https://kb.mspcentric.io/hs-fs/hubfs/Screenshot%202026-06-15%20140253.png?width=670&height=443&name=Screenshot%202026-06-15%20140253.png)

- Under Service Desk -\> Other Permissions, select **Can edit Status of complete tickets**, **Can administer tags and tag groups**, and **Can remove tags from tickets**.

 

![Screenshot 2026-06-15 140303](https://kb.mspcentric.io/hs-fs/hubfs/Screenshot%202026-06-15%20140303.png?width=662&height=668&name=Screenshot%202026-06-15%20140303.png)

 

Autotask Service Queues must have a resource assigned within Autotask for it to appear within the board selection dropdown.

That is all the permissions required to allow alerts to function correctly.

Please do ensure that this Security Level is assigned to an API User.

[Top](https://kb.mspcentric.io/sonicwall/autotask-psa-alerts-permission-setup-#top)

- [Getting started](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#main-content)

    - [Quick Start Guide](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#quick-start-guide)
    - [Connecting Your PSA](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#connecting-your-psa)
- [Billing Reconciliation](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#main-content)

    - [Reconciling Service Usage to your PSA](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#reconciling-service-usage-to-your-psa)
    - [Settings and Features](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#settings-and-features)
- [Alert to Ticket](https://kb.mspcentric.io/sonicwall/alert-to-ticket?hsLang=en)
- [Troubleshooting Tips](https://kb.mspcentric.io/sonicwall/troubleshooting-tips?hsLang=en)
- [FAQs and Resources](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#main-content)

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    - [Resources](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#resources)
    - [PSA Service Bundle Contract Management](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#psa-service-bundle-contract-management)

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