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HaloPSA Alerts Permission Setup

Follow our guide below to setup the necessary permissions to use the Alerts module with the SonicWall app

 

Setup

We will cover how to completely set up a Role, Agent, and application with all the permissions needed for billing and for alerts. We will outline below Alert specific permissions.

 

Create Role

Roles can be accessed by navigating to Configurations > Teams and Agents > Roles. You can create a new Role called whatever you wish, for example MSPCentric.

Press save.

Go to the permissions tab, and give the following permissions:

  1. Clients Access Level - Read Only

  2. Items Access Level - Read and Modify

  3. Invoices Access Level - Read, Create and Modify

  4. Client Contracts Access Level - Read and Modify

  5. Tickets Access Level - Read and Modify

Navigate down the permissions tab to Ticket Permissions:

  1. Can add new tickets - yes

  2. Can edit closed tickets - yes

  3. Can edit tickets which are not assigned to them - yes

Navigate down to Ticket Type Restrictions:

  1. Allow the user of all Ticket Types - yes

Navigate to Client Restrictions:

  1. Allow use of all Clients - yes

Save this role, then proceed to creating a new Agent. 

 

Configurate Agent

Navigate back to the Configurations page. Now go to Teams & Agents > Agents.

On this page, we will create a new Agent. Press the New button in the top right. 

 

Use the following settings for the Agent:

  1. Username will be 'MSPCentric'

  2. Select MSPCentric under Roles

  3. Select the API-only agent option

  4. Default Team can be 'No Default Team'

  5. Work hours will be 'Default Working Hours'

Scroll to the bottom and hit save.

Create New Application

Navigate to Configuration > Integrations > HaloPSA API > View Applications.

 
image-20260407-211407.png

Click New in the top right.

On the Details tab, enter "Application Name" with MSPCentric.

Set the "Authentication Method" to Client ID and Secret (Services).

Copy the Client ID and Client Secret into Gradient. 

Set the Login Type to Agent.

 
image-20260407-211513.png

 

Select an Agent to log in as. This will be "Gradient" as we created the Agent in the earlier step.

Press Save. Press OK if you get a permissions pop-up.

On the Permissions tab, enable the following permissions:

  1. read:customers

  2. read:contracts

  3. edit:contracts

  4. read:items

  5. edit:items

  6. read:invoices

  7. edit:invoices

  8. read:tickets

  9. edit:tickets

Click Save.

Ensure that you save your clientId and clientSecret, and store securely.

Alert Specific Permissions

This section will contain Alerts specific permission

 

Role

In Roles > Permissions >

  • Feature Access:

    • Ticket Access Level: ‘Read and Modify’

 
image-20260407-210636.png

  • Ticket Permissions:

    • Can add new tickets: ‘yes’

    • Can edit closed tickets: ‘yes’

    • Can edit tickets which are not assigned to them: ‘yes’

 
image-20260407-210710.png
 
image-20260407-210725.png

 

  • Ticket Type Restrictions:

    • Allow use of all Ticket Types: ‘yes’

  • Client Restrictions:

    • Allow the user of all Clients: ‘yes’

 
image-20260407-210739.png

 

Application

When configuring the application permissions, the alert specific permissions required are:

  • read:tickets

  • edit:tickets

  • read:customers

 
image-20260407-211724.png

 

That is everything you will need to configure alerts within HaloPSA.

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