Reconciling Service Usage to your PSA
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      1. SonicWall PSA Integration KB
      2. Billing Reconciliation
      3. Reconciling Service Usage to your PSA

      Integration Account and Service Mapping

      A Comprehensive Guide to Account and Service Mapping

      Overview

      Service mapping is an essential feature in optimizing the billing reconciliation process for your PSA products and SonicWall services. This article explores the concepts of account and service mapping in detail.

      Important Note

      Vendor usage will be synchronized only after the accounts and services are mapped from SonicWall to your PSA records.

      Account Mapping

      Account mapping is the process of associating PSA accounts with their corresponding match in SonicWall, ensuring accurate billing across client contracts.

      Left-Side Accounts (PSA):

      • PSA accounts are displayed on the left side of the account mapping screen.
      • Accounts can be searched by name, and hovering over them reveals the PSA ID, a unique identifier.
      • Updates or modifications to account names in your PSA won't affect mappings, as we use the PSA ID for mapping.
      • Only "active" accounts or clients from your PSA are displayed in the left-hand search bar.

      Right-Side Accounts (SonicWall ):

      • SonicWall accounts fetched from your vendor are displayed on the right side.
      • During initial configuration, accounts are automatically mapped to your PSA if there's an exact match.
      • Automatic mapping doesn't occur after the initial configuration, allowing intentional skipping of certain accounts for usage synchronization.

      New Account Mapping

      Automatic mapping doesn't happen after the initial configuration, enabling the intentional exclusion of specific accounts for usage synchronization. Therefore, manual mapping of new accounts is necessary during onboarding or provisioning of a new account in SonicWall.

      1. When onboarding a new account within SonicWall, open the billing configuration.  
      2. Manually map the new account by clicking "Update Account Mapping."
      3. Initiate a sync by pressing finish to synchronize usage after mapping the new account.

        Do You Support Many-to-Many Account Mapping?

        Currently, we do not support many-to-many account mapping. While we understand that this feature is frequently requested, there are potential workarounds depending on your PSA. For example, if you need to consolidate service usage from multiple accounts onto a single invoice, you could create these accounts similarly in your PSA and then set the "bill-to" customer to the parent account, leveraging custom invoice templates in your PSA. Other potential workarounds exist, but they vary based on your PSA.

        Missing Account Mapping: SonicWall Units are Blank on Mapped Service

        A common reason for unsynchronized units on mapped services is the absence of account mapping. To confirm whether an account is mapped, hover over the service card or row in the billing tool and click the "Details" button. Here, you'll find account and service mappings under the "Data Sources" widget. If there's no account mapping, click the gear icon to navigate to the integration configuration and update the mappings accordingly. Remember to push a sync after updating account or service mappings to fetch the usage for the new mappings.

        How to Ignore Syncing Usage for an Account?

        If you prefer not to synchronize usage for a specific account, you can adjust the vendor integration settings. Simply navigate to the "Integrations" page, configure the vendor integration, click "Update Account Mapping," locate the account mapping on the right-hand side, or search for the mapped account using the search box on the left. Then, click the "x" icon to remove the account mapping. Keep in mind that any unmapped accounts will not have their usage synchronized into the tool. 

        How to View and Update Account Mappings?

        1. Navigate to the "Integrations" page.
        2. Hover over the integration card you want to configure.
        3. Click "Configure".
        4. Select "Update Account Mapping".
        5. Delete account mappings by clicking the "x" icon either on the left (PSA side) or the right (DNS Filter).
        6. Click "Finish".
        7. Initiate a vendor sync by clicking "Sync Now" to synchronize usage for any new account mappings.

        Note that any accounts not mapped within the integration will not have their vendor usage synchronized into the billing tool. 

        Service Mapping

        What is Service Mapping?

        Service mapping involves linking PSA products with their corresponding SonicWall services or SKUs, ensuring accurate billing across client contracts.

        Left-Side Services (PSA):

        • PSA products or services are displayed on the left side of the service mapping screen.
        • Products can be searched by name or product ID, and hovering over them reveals their PSA ID.
        • Updates or modifications to product names in your PSA won't affect mappings as we map to the PSA ID unique identifier.
        • Only "active" products from your PSA are displayed in the left-hand search bar.

        Right-Side Services (SonicWall ):

        • On the right side, you'll find vendor services or SKUs fetched from your DSN Filter account. From the left side, you can map multiple PSA products or services to a single vendor service or SKU. This process is known as many-to-one service mapping, and further details can be found below.

        New Service Mapping

        Manual mapping of new services is necessary when you provision a new service in SonicWall.

        To map a new service within your, follow these steps:

        1. Configure the integration for the new service.
        2. Manually map the new service by clicking "Update Service Mapping."
        3. Initiate a vendor sync to synchronize usage after mapping the new service.

        Many-to-One Service Mapping

        In the realm of service mapping, two primary scenarios exist: 1:1 service mappings and many-to-one service mappings. While 1:1 service mappings represent the ideal situation where each PSA product aligns with a unique vendor SKU, the billing landscape can often be more complex, necessitating many-to-one service mappings.

        Note that we've paused the creation of "New Found Revenue" (NFR) cards for many-to-one service mappings to avoid generating incorrect NFR cards. 1:1 service mappings will still generate NFR cards, highlighting potential unbilled services.

        Why Many-to-One Service Mappings?

        Many-to-one service mappings are employed when inconsistencies arise within your PSA products, particularly when you have multiple PSA products created for the same vendor SKU. These inconsistencies can occur due to various reasons, including different naming conventions, variations in product configurations, or a lack of standardization.

        While standardizing your PSA products is recommended, it may not always be feasible, especially in complex billing scenarios. Many-to-one service mappings accommodate these challenges by allowing you to map multiple PSA products to a single vendor SKU.

        Many-to-One Service Mapping Scenarios

        1. Product Catalog Inconsistencies
          In situations where you use a vendor SKU or count to reconcile multiple products, many-to-one service mappings simplify the process. For instance, if you offer various PSA products like "Workstations," "Total Workstations," and "Premium Workstations" all reconciled under the same vendor SKU,  many-to-one service mapping enables you to track and bill these products without redundancy efficiently.
        2. Tiered Services or Service Bundles
          If your organization offers tiered service bundles with different list prices within client contracts, many-to-one service mappings come in handy. For example, consider Bronze, Silver, and Gold packages, which share the same count for reconciliation but have distinct pricing structures. By mapping all three PSA products to a single vendor SKU, you can ensure accurate billing while avoiding unnecessary complexity in your client contracts. Notably, in this scenario, only one of these products typically exists in the client contract.

        How to View and Update Service Mappings?

        1. Go to the "Integrations" page.
        2. Hover over the integration card you wish to configure.
        3. Click "Configure".
        4. Choose "Update Service Mapping".
        5. Delete service mappings by clicking the "x" icon on either the left (PSA side) or the right (Vendor side).
        6. Click "Finish".
        7. Initiate a vendor sync by clicking "Sync Now" to synchronize usage for any new service mappings.

        Note: Any services not mapped within the integration will not have their vendor usage synchronized with the billing tool.