---
title: Multi-User Troubleshooting
description: Having an issue inviting your team? Check out these tips and tricks.
---

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1. [SonicWall PSA Integration KB](https://kb.mspcentric.io/sonicwall?hsLang=en)
2. [FAQs and Resources](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en)
3. [Troubleshooting](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#troubleshooting)

# Multi-User Troubleshooting

## Having an issue inviting your team? Check out these tips and tricks.

**Issue:**   
You sent an invite, but the recipient never received it.

- Have the recipient check their email and junk mail for the invite
- Confirm the email address is entered correctly
- Ensure they are using the correct access and not a different domain.
- Check the end user's junk mail folder
- Resend the invite.

If the issues persist, please reach out to support to ensure the email has not been bounced.

- [Getting started](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#main-content)

    - [Quick Start Guide](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#quick-start-guide)
    - [Connecting Your PSA](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#connecting-your-psa)
- [Billing Reconciliation](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#main-content)

    - [Reconciling Service Usage to your PSA](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#reconciling-service-usage-to-your-psa)
    - [Settings and Features](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#settings-and-features)
- [Alert to Ticket](https://kb.mspcentric.io/sonicwall/alert-to-ticket?hsLang=en)
- [Troubleshooting Tips](https://kb.mspcentric.io/sonicwall/troubleshooting-tips?hsLang=en)
- [FAQs and Resources](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#main-content)

    - [FAQs](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#faqs)
    - [Troubleshooting](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#troubleshooting)
    - [Resources](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#resources)
    - [PSA Service Bundle Contract Management](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#psa-service-bundle-contract-management)

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