---
title: Pulseway Alerts Permission Setup
description: Follow our guide below to setup the necessary permissions to use the Alerts module with the SonicWall app
---

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# Pulseway Alerts Permission Setup

## Follow our guide below to setup the necessary permissions to use the Alerts module with the SonicWall app

### Setup

Navigate to **Admin** \> **Security** \> **Roles**.

Select **New** to create a new Security Role.

Give the Security Role a Name, and set the Role Type to **Internal**

![Screenshot 2026-06-15 123828](https://kb.mspcentric.io/hs-fs/hubfs/Screenshot%202026-06-15%20123828.png?width=670&height=157&name=Screenshot%202026-06-15%20123828.png)

 

Click **Save(S)** in order to set permissions.

Set permissions for tickets:

1. Service Desk Dashboard: view
2. My Tickets: view, modify, delete
3. Tickets: view, modify, delete
4. Unknown Tickets: view, modify, delete

Under Special Features:

1. Quick Add Ticket: check the box.

![Screenshot 2026-06-15 123847](https://kb.mspcentric.io/hs-fs/hubfs/Screenshot%202026-06-15%20123847.png?width=670&height=406&name=Screenshot%202026-06-15%20123847.png)

 

In the Admin section, ensure **Special Features Has API Access** is checked.

![Screenshot 2026-06-15 123930](https://kb.mspcentric.io/hs-fs/hubfs/Screenshot%202026-06-15%20123930.png?width=670&height=401&name=Screenshot%202026-06-15%20123930.png)

 

Select **Save (S)** to save the Security Role.

### Create API Employee

Navigate to **Admin** \> **HR** \> **Employees**.

Select **New (N)** to create a new API Employee.

Set the New Employee User Type **API Employee** and assign the **Security Role** that you created in the previous steps.

![Screenshot 2026-06-15 123941](https://kb.mspcentric.io/hs-fs/hubfs/Screenshot%202026-06-15%20123941.png?width=670&height=210&name=Screenshot%202026-06-15%20123941.png)

 

Click **Save (S)** to complete the creation of the New Employee.

An email will be sent to the email address listed in the employee creation steps. This email will contain the **User Name**, **Password**, and **Company** to be used within Gradient.

Head back over to SonicWall and input your **Username**, **Password**, **Company Name** (Tenant ID), and **Fully Qualified Domain Name** ([kaseya.example.com](http://kaseya.example.com/)) into the Setup Wizard. The wizard will run the initial sync, which may take a few minutes, before prompting you to continue to your dashboard.

Congratulations, you've successfully connected your PSA!

- [Getting started](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#main-content)

    - [Quick Start Guide](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#quick-start-guide)
    - [Connecting Your PSA](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#connecting-your-psa)
- [Billing Reconciliation](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#main-content)

    - [Reconciling Service Usage to your PSA](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#reconciling-service-usage-to-your-psa)
    - [Settings and Features](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#settings-and-features)
- [Alert to Ticket](https://kb.mspcentric.io/sonicwall/alert-to-ticket?hsLang=en)
- [Troubleshooting Tips](https://kb.mspcentric.io/sonicwall/troubleshooting-tips?hsLang=en)
- [FAQs and Resources](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#main-content)

    - [FAQs](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#faqs)
    - [Troubleshooting](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#troubleshooting)
    - [Resources](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#resources)
    - [PSA Service Bundle Contract Management](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#psa-service-bundle-contract-management)

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