--- title: Pulseway Integration Guide description: Set up your accounts Pulseway PSA Integration with this quick guide. --- [Skip to content](https://kb.mspcentric.io/sonicwall/pulseway-integration-guide#main-content) English Show submenu for translations [Customer portal](https://support.mspcentric.io/tickets-view?hsLang=en) ![sonicwall.jpg\]](https://kb.mspcentric.io/hs-fs/hubfs/sonicwall.jpg?height=36&name=sonicwall.jpg) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.mspcentric.io/tickets-view) - Go to MySonicWall.com Go to MySonicWall.com PSA Integration Documentation - There are no suggestions because the search field is empty. 1. [SonicWall PSA Integration KB](https://kb.mspcentric.io/sonicwall?hsLang=en) 2. [Getting started](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en) 3. [Connecting Your PSA](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#connecting-your-psa) # Pulseway Integration Guide ## Set up your accounts Pulseway PSA Integration with this quick guide. ### Pulseway PSA Integration 1. [Create Security Role](https://kb.mspcentric.io/sonicwall/pulseway-integration-guide#sec-role) 2. [Create API Employee](https://kb.mspcentric.io/sonicwall/pulseway-integration-guide#APIEMployee) 3. [Alerts Permissions](https://kb.mspcentric.io/sonicwall/pulseway-integration-guide#AlertsPermissions) --- ### Create Security Role   1. Upon initial registration of your new account, you will select Pulseway and click **Next**. You will then be given a connection checklist. Please gather these items before progressing to the next page. 2. Let's head over to Pulseway. 3. Login to Pulseway. 4. Navigate to **Admin** \> **Security** \> **Roles**. 5. Select **New** to create a new Security Role. 6. Give the Security Role a Name, and set the Role Type to **Internal** ![Create\_New\_Security\_Role\_in\_Kaseya\_BMS](https://support.meetgradient.com/hs-fs/hubfs/Kas1.png?width=670&height=153&name=Kas1.png) 7. Click **Save(S)** in order to set permissions. 8. In the Admin section, ensure **Special Features Has API Access** is checked![Edit\_Security\_role\_and\_ensure\_API\_Access](https://support.meetgradient.com/hs-fs/hubfs/Kas2.png?width=670&height=398&name=Kas2.png) 9. Select **Save (S)** to save the Security Role. --- ### Create API Employee   1. Navigate to **Admin** \> **HR** \> **Employees**. 2. Select **New (N)** to create a new API Employee. 3. Set the New Employee User Type **API Employee** and assign the **Security Role** that you created in the previous steps. 4. ![User\_Type\_and\_Security\_Role\_For\_Api\_Employee](https://support.meetgradient.com/hs-fs/hubfs/image-png-Feb-04-2022-04-52-59-14-PM.png?width=670&height=207&name=image-png-Feb-04-2022-04-52-59-14-PM.png) Click **Save (S)** to complete the creation of the New Employee. 5. An email will be sent to the email address listed in the employee creation steps. This email will contain the **User Name**, **Password**, and **Company** to be used within SonicWall. 6. Head back over SonicWall and input your **Username**, **Password**, **Company Name** (Tenant ID), and **Fully Qualified Domain Name** (kaseya.example.com) into the Setup Wizard. The wizard will run the initial sync, which may take a few minutes, before prompting you to continue to your dashboard. 7. Congratulations, you've successfully connected your PSA! --- ### Alerts Permissions While setting permissions for your Security Role, ensure the following are enabled: Set permissions for tickets: 1. Service Desk Dashboard: View 2. My Tickets: View, Modify, Delete 3. Tickets: View, Modify, Delete 4. Unknown Tickets: View, Modify, Delete Under Special Features: 1. Quick Add Ticket: check the box. ![Screenshot 2026-06-15 123847](https://kb.mspcentric.io/hs-fs/hubfs/Screenshot%202026-06-15%20123847.png?width=670&height=406&name=Screenshot%202026-06-15%20123847.png)   Select **Save (S)** to save the Security Role. --- [Top](https://kb.mspcentric.io/sonicwall/pulseway-integration-guide#sec-role) - [Getting started](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#main-content) - [Quick Start Guide](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#quick-start-guide) - [Connecting Your PSA](https://kb.mspcentric.io/sonicwall/getting-started?hsLang=en#connecting-your-psa) - [Billing Reconciliation](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#main-content) - [Reconciling Service Usage to your PSA](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#reconciling-service-usage-to-your-psa) - [Settings and Features](https://kb.mspcentric.io/sonicwall/billing-reconciliation?hsLang=en#settings-and-features) - [Alert to Ticket](https://kb.mspcentric.io/sonicwall/alert-to-ticket?hsLang=en) - [Troubleshooting Tips](https://kb.mspcentric.io/sonicwall/troubleshooting-tips?hsLang=en) - [FAQs and Resources](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#main-content) - [FAQs](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#faqs) - [Troubleshooting](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#troubleshooting) - [Resources](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#resources) - [PSA Service Bundle Contract Management](https://kb.mspcentric.io/sonicwall/faqs-and-resources?hsLang=en#psa-service-bundle-contract-management) [![sonicwall](https://kb.mspcentric.io/hs-fs/hubfs/sonicwall.webp?width=165&height=36&name=sonicwall.webp "sonicwall")](https://kb.mspcentric.io/?hsLang=en) MySonicwall Help Center Copyright © 2026, MSPCentric